AGA Ellesmere Multi-Fuel Stove

Delivery / Returns

Delivery

Current delivery times for the AGA Rayburn Stratus Inset Electric Fire is approximately 7 days however, this is dependent on stock levels at time of placing an order.

Once an order is placed, we will contact you to advise if there is likely to be any delays on the estimated delivery time.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

If your item arrives damaged, proof of the damage (pictures) and if possible, the item needs to be returned for inspection and to help deter these things from happening in the future.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.